| Row status | From | Subject | Tags | Received | |
|---|---|---|---|---|---|
Checkout returns 502 for EU customers — Started around 09:40 UTC. Roughly one in five card payments fails at the confirm step… | UrgentBillingEscalated | ||||
SSO metadata rotation — need new certificate — Our IdP certificate expires Friday. Can you confirm the fingerprint before we cut over? | HighIdentity | ||||
Re: Bulk export finished but the file is empty — Thanks — re-running with the date filter cleared did produce rows this time. | Exports | ||||
Webhook retries stopped after the 3rd attempt — We expected five retries with backoff. Logs show three and then nothing for order 88214. | HighWebhooksBug | ||||
Homepage refresh — three directions for your review — Attached the three we shortlisted. We need a decision by Thursday to hold the schedule. | HighDesignReview | ||||
Seat count says 145 but we only provisioned 120 — Finance flagged the discrepancy on the March invoice. Can we reconcile before the 30th? | HighBilling | ||||
Docs: the rate-limit page contradicts the API response header — Page says 600/min, header reports 300/min on our plan. One of them is wrong. | Docs | ||||
Re: Scheduled maintenance window confirmation — Confirmed for Sunday 02:00–04:00 UTC. Nothing further needed. | Ops | ||||
Feature request: per-workspace retention policy — Our legal team needs 30-day retention on one workspace and 400 on another. | Feature request |